The Send Payment Request feature allows you to collect outstanding balances from customers by sending them an invoice and secure payment link directly from a booking.
When to Use This Feature
This feature is useful when:
A booking has been partially paid and a balance remains due.
A booking was created manually and payment still needs to be collected.
Before You Send
A customer email address must be saved in the booking details. If no email address is present, the payment request cannot be sent.
Sending a Payment Request
Open the booking you would like to collect payment for.
In the booking details, locate the Send Payment Request button on the right-hand side.
Click Send Payment Request.
A payment request email will immediately be sent to the customer.
Tracking Payment Requests
After sending a payment request, a notification will appear within the booking showing the request status. Pending payment requests can be monitored directly from the booking.
Cancelling a Payment Request
You can cancel the pending payment request from within the booking if the customer pays using another method, such as:
Cash
In-person POS terminal payment
What the Customer Receives
The customer will receive an email containing:
A secure payment link
An invoice for the outstanding balance
The option to download a copy of the invoice
Once payment is completed, the booking payment status will update accordingly and the payment will show up in the payment history.