First of all, awesome that you have taken the time to learn about JB Pay, how it works and what you have to do to start using it.
In this article, I will explain everything you need to know about JB Pay from getting started to getting paid $$$.
#1. Who can and where can you use JB Pay?
JB Pay is for any tour supplier or agent that would like to start charging Junglebee customers via credit card (Visa, Mastercard or AMEX).
There are two areas in Junglebee where you can use JB Pay:
Inside junglebee.com while making a booking via the user interface (Watch Video!).
Or allow your customers to make a booking on your own website and pay with a credit card thanks to JB Pay (See below video).
#2. How much does JB Pay cost?
JB Pay costs 7% per transaction. This fee includes credit card processing fees.
The transfer fee from Junglebee for the funds owed to any bank account outside the USA is $25 per transfer. There is no fee for transfer to any bank account within the USA. Transfers are either monthly, bi-weekly, or on a per request basis.
#3. Optional booking fee
We've added a special feature to JB Pay called the "Booking Fee" which is optional and up to you to choose whether you would like to use it or not.
The Booking Fee is a 7% fee (4% booking fee + 3% credit card processing fee) that we add to each booking made using JB Pay that is charged to the customer. The goal of this is that some companies would rather have the customer pay the 7% fee than themselves.
If the booking fee is not activated, Junglebee automatically deducts 7% per transaction of the amount owed to you. So we pay you the balance due to you minus the 7% transaction fee. Example: For a $100 booking, we pay you $93 and keep $7 which is the transaction fee.
With the booking fee activated, we will show there is a 7% booking fee during the reservation process to the customer, so the total cost of the reservation is the tour price + 7% booking fee. Example: For a $100 booking, we charge the customer $107. We pay you $100 and keep $7 which is the booking fee.
You can turn on/off the Booking Fee by going to the menu in top right of the page and choosing My Account>Payment Information
You can also watch the booking fee video here:
#4. How to see all your JB Pay bookings and make sure you get paid.
It is very important to note that all bookings made via JB Pay must be given a status in order for the Junglebee team to pay you for the booking you've made.
ONLY a tour supplier gives a status to a booking because they are providing the product to the customer and so control what happens in real time.
A booking can have four types of status:
Checked-in (Green): The tour has happened and the guests checked-in.
No Show (Orange): The tour has happened but the guests didn't show up.
Cancelled (Red): The booking was cancelled (Usually requires a guest refund).
Pending: The booking has been made but guests haven't checked-in, no showed, isn't cancelled and the tour hasn't begun yet. Basically, all bookings get a pending status first until it is time to give them another status.
The tour supplier assigns a status to each booking via the passenger list per tour, watch below video:
JB Pay Report
At any time, as a supplier or agent, you can see all the bookings you have made and recevied via JB Pay in the reports section of Junglebee. Go to menu in top right section of screen and click on the following: Reporting>Jb Pay
The report tells you in real time how much money is due to you for each two week period, see video below:
#5. When do we pay you?
First of all, we only pay you the amount owed for each booking when:
The tour has already happened (For security reasons, the product must be delivered to customer first).
The booking has been given a status (Checked-in, No Show or Cancelled).
We pay service providers (Suppliers and agents) for fulfilling their services for Junglebee twice a month.
Once a two week period of the month has passed (The start dates for tours to which JB Pay bookings have passed in that two week period), we wait an additional 1 week period called the "Settlement" period. During this settlement period, a service provider is still able to issue any refunds if they need to (For example, you are dealing with an unhappy customer and need to refund).
Once the Settlement period has passed, if you still need to refund a booking, you will need to contact Junglebee and ask for assistance as the dashboard won't allow you to do so anymore.
After the settlement period, we send you the funds owed for your service for that two week period. So you can expect bi-monthly payments for all your bookings that belong to tours that have happened.
#6. Can agents use JB Pay to book my tours?
Yes absolutely! Agents will be able to use JB Pay in their accounts and even add booking forms to their own websites.
When a agent uses JB Pay to make a booking, Junglebee will charge the customers the full amount up front and then the magic happens!
With JB Pay, as a supplier, you don't have to send a commission separately to agents anymore. JB Pay automatically splits the transaction into the amount due to the supplier and the amount due to the agent according to the commission settings you have setup with agents.
No more losing money from no shows
No more calculating how much you need to pay each agent
No more sending payments to agents for all their bookings
JB Pay handles all for the agent and the supplier.
#7. JB Pay rules
To use JB Pay, there are strict rules that apply and any service provider deemed to be breaking the rules will have their account suspended.
When using JB Pay, the reservation is owned and managed by Jungle Bee, Inc.
Transactions will appear as "Junglebee" in customer banking statements.
#8. What do you need to get started?
To get started with JB Pay, we need the following to happen:
Sign the Junglebee user agreement
And provide us with the following documents:
Business license and registration
Liability insurance documents
Any special permits you have regarding your business
Banking details to receive payments
And that's it, we can get you started in a few clicks once we have all documentation setup.
Simply contact Michael at [email protected] to get started!