Cancelling a booking in Junglebee removes the guest from the tour or private trip, restores the availability slot, and records the cancellation in the booking history. The booking is not permanently deleted — it remains visible with a Cancelled status so you always have a record.
Cancelling a Booking
Open the booking you need to cancel. Find it via the Dashboard, Search bar, Standby List, or the tour's Passenger List.
Click View booking to open the booking detail modal.
In the right-hand action sidebar, click Cancel booking.
A confirmation prompt will appear asking you to confirm the cancellation. Click Confirm to proceed.
The booking status updates to Cancelled and the slot's availability is restored.
Important: Cancelling a booking does not automatically issue a refund. You must process any refunds separately using the Add refund option in the Payment history section of the booking detail modal. It is recommended to do this step first before cancelling to avoid searching for the booking again.
The Cancel booking button is located in the right-hand sidebar of the booking detail modal, below the Edit button.
What Happens After Cancellation
The booking status changes to Cancelled and is displayed in the booking header.
The cancelled booking is removed from the active passenger list for that tour slot.
The slot's PAX count and availability bar on the dashboard update to reflect the freed capacity.
The cancellation is recorded in the Booking history log with the staff member's name and timestamp.
The cancelled booking remains searchable and viewable via Find Bookings search bar.
Issuing a Refund
To process a refund after cancellation:
Open the cancelled booking's detail modal again.
Scroll to the Payment History section.
Click Add refund.
Select the payment method used for the refund.
Enter the refund amount. Do not include spaces or symbols.
Click Add refund.
Allow the refund to finish processing before scrolling or clicking out of the booking's detail modal.
View the refund listed under Payment History.
Cancelling vs. Setting a No-Show Status
There is an important distinction between cancelling a booking and marking a no-show:
Cancel booking: Use this when a booking is cancelled in advance. The slot availability is restored and the booking shows as Cancelled.
No-show: Use this when the guest failed to appear for a confirmed booking. The booking remains associated with the slot. Use the Status checkboxes in the booking detail modal to mark no-shows.